How has the pandemic changed online retail?
Everyone knows that the high street was closed for large portions of 2020/21, and many online retail product categories boomed as a result. But what are the longer term implications of the big shift? What has actually changed, rather than been accelerated?
Andy has worked at the heart of the online retail industry since 2010 – researching and producing reports on trends and developments affecting the sector. During that time, Andy has developed strong knowledge in multiple areas of online retail, with particular expertise in Black Friday. Andy is also a frequent conference speaker and media commentator.