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solution Track

Conversational Commerce: Connection at scale in the new normal

A conversation provides us with that 1:1 connection that helps us really understand and get to know another person. But can businesses recreate the in-store experience and build the same relationship with their customers when they are not in the same space, or even the same time zone? This talk will explain how conversational commerce can make that happen.

You will learn:
– How it can help build trust
– How it can be used to create better experiences for customers
– How it offers previously untapped insights into how customers behave and how they feel when they interact with a business.

James has 11 years of experience in the messaging industry helping retailers, gaming companies, and finance providers leverage the power of messaging channels. His focus now is on building products that help merchants get the most out of current and emerging messaging channels.